The refund window
You have 3 days from the date of payment to request a refund of a paid plan. The window is counted from the time your payment is confirmed.
How to request a refund
- Contact the viewing desk by WhatsApp or email within the 3 days.
- Include your invoice number (it starts with US-) and the email address you used.
- Tell us briefly what did not work. If it is something we can fix, such as a player setting, we will offer that first, but the choice is yours.
Card and crypto payments
Card, Apple Pay and Google Pay payments, and crypto payments, are processed through PayGate. When we reply to your request, we confirm the amount and how the refund will be returned to you. Network or provider fees that we cannot recover may be deducted from crypto refunds; we tell you the amount before sending it.
Free trials
The free 24-hour trial costs nothing and never turns into a paid plan, so there is nothing to refund or cancel.
After the 3 days
Requests made after the refund window are not eligible. Your plan stays active until the end of the term you paid for, and it does not renew automatically.
See also the full order terms.