Already have an invoice?
Include the US invoice number and your device model. If a payment is in review, contact us before making another payment. Do not send card numbers, wallet recovery phrases, player passwords or playlist links.
Checking before you order?
Use the local station checklist for channel questions or the request form for a trial, quote or invoice. Include your time zone if the timing of a trial matters.
Reporting playback trouble?
Include the station, device, player version and the local time it happened. Tell us whether another station played normally at that moment. Crop credentials out of screenshots. Use the same five checks as a trial viewer.
Prefer email?
Write to [email protected]. Include your TV model and, if you have one, your invoice or request number.